800.753.8558
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Placing Your Order
| PRODUCT SELECTION | Back to Top | Selecting a Product From the product page, enter a name you are sending the gift to or choose "myself" if you wish to send it to yourself from the drop down box that appear before the "Add to Basket" button. Then select the quantity you'd like to order and click the "Add to Basket" button. You can enter the recipient's shipping information later during checkout.
Reviewing Your Order Upon adding an item to your basket, you'll be redirected to the "View Basket" page. Here you can select your shipping method for each recipient's "Ship-To" address and view your order summary. You will also have the option to "Add a Greeting Card" to each item, to be customized later during checkout.
From here, you can continue shopping by clicking the "Continue Shopping" button on the top or bottom of the page, or, if you are ready to make your purchase, you can click "Checkout" to begin the checkout process. |
| SUBMITTING AN ORDER | Back to Top | New or Returning Customers To continue to checkout, you may either log in with your e-mail address and password if you are a returning customer, or continue without logging in if you are a new customer. New customers will be given the opportunity to create an account later in the checkout process, but may also continue as a guest. Guest customers will NOT be able to log into the site again later to review their order status or order history.
Billing Address To continue, you must first verify (logged in customers) or submit (new customers) your complete billing address. This is the address that is associated with the credit card you intend to use to make your purchase. Your credit card will not be charged at this time.
New customers may submit their e-mail address and create a password to create their account, although creating an account is not required. Only customers who create an account will be able to log into the site again later to review their order status or order history. Click on "Continue Checkout" when you are ready to proceed to the next step.
Shipping Information This page allows you to see all of your items by recipient and to enter (or confirm, for returning customers) your recipient's "Ship-To" addresses. You will also be promoted to choose a shipping method for each shipping address on your order. If you have selected a Personalized Greeting Card for a recipient, it is at this point that you will be prompted to choose your card and write a greeting. For recipients who are not receiving a Greeting Card, a free personalized message can still be entered, and will appear on the shipping label of the gift being sent to them. We highly recommend including your name in this greeting, as this is the only way the recipient will know who the gift is coming from.
Review and Payment The next page will give you an opportunity to review all of the information for your order. Please be sure to review all of the addresses on your order. We are not responsible for orders that are shipped to wrong addresses that are provided. You may click on the edit icons if any additional changes are required. Once the information is verified, you will enter your credit card type, number and expiration date at the bottom of the page. Clicking the "Place Order Now" button will immediately charge your credit card and send your order to be processed and shipped.
Order Confirmation Now that your order has been placed you will see the order confirmation page, which you may wish to print for your records. If you provided us with an e-mail address during the checkout process, you will receive the Order Confirmation by e-mail. From here, you may choose to send an "eCard Gift Notice" to let your recipients know their gift is coming. |
| PERSONALIZED GREETING CARDS | Back to Top | Add a personal touch to your order from Hickory Farms. For $3.99, you can add a personalized greeting card with your own custom message and your own photo! You will have the opportunity to add a greeting card to your order while your are shopping and during checkout.
Click here to browse our selection prior to checkout. |
| METHODS OF PAYMENT | Back to Top | Customers that order online from Hickory Farms must pay by credit card. We accept Master Card, Visa, Discover, and American Express. Hickory Farms gift certificates are also redeemable online, but are not redeemable for cash. Only one Gift Certificate per order, please call 800.753.8558 to redeem multiples. |
| PROMO CODES | Back to Top | Only one promotion code per order is allowed. The last promotion code you type in the code box is the promotion that you will receive. If you have received a catalog it is the number located in the blue box on the back of your catalog. If you are linking from another web site, you should not type anything in the promotion code box unless directed to do so on the originating site. All discounts will be reflected in the order total on the "Order Recap Page." |
| ORDER PROCESSING | Back to Top | | Please allow 24 hours for order processing. All orders are processed during normal business hours. No orders will be processed over the weekend. |
| SALES TAX | Back to Top | We have a business presence in the following states and therefore are required by law to collect sales tax on items delivered to these states. Calculate your tax based on the state(s) of delivery. The rates listed below are the state rates. Please add local taxes where applicable. If tax rates change or additional taxes apply, we will adjust your total accordingly as we are required by law to collect the tax in effect at the time of your order.
Sales Tax
| State |
Tax |
State |
Tax |
State |
Tax |
| AL* |
4.000% |
LA+^ |
4.000% |
OH+^ |
5.500% |
| AZ+ |
5.600% |
ME+ |
5.000% |
OK* |
4.500% |
| AR*^ |
6.000% |
MD+ |
6.000% |
PA+^ |
6.000% |
| CA+ |
6.250% |
MA+ |
5.000% |
RI+^ |
7.000% |
| CO+^ |
2.900% |
MI+^ |
6.000% |
SC*^ |
6.000% |
| CT+^ |
6.000% |
MN+^ |
6.500% |
SD*^ |
4.000% |
| DC+ |
5.750% |
MS*^ |
7.000% |
TN~^ |
7.000% |
| FL+^ |
6.000% |
MO~^ |
4.225% |
TX+^ |
6.250% |
| GA*^ |
4.000% |
NE+^ |
5.500% |
UT~ |
4.700% |
| HI*^ |
4.000% |
NV+^ |
4.250% |
VT+^ |
6.000% |
| ID* |
6.000% |
NJ+^ |
7.000% |
VA~ |
4.000% |
| IL~ |
6.250% |
NM+^ |
5.000% |
WA+^ |
6.500% |
| IN+^ |
7.000% |
NY+^ |
4.000% |
WV~+ |
6.000% |
| IA+ |
6.000% |
NC~^ |
4.500% |
WI+^ |
5.000% |
| KS*^ |
5.300% |
ND+^ |
5.000% |
WY+^ |
4.000% |
| KY+^ |
6.000% |
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* Food is taxable in these states, therefore all of our gifts are taxable.
+ Only gifts that include non-food items, such as baskets, cutting boards, tins, etc., are taxable.
~ These states have different rates depending on your gift. For gifts that include non-food items use the rate in the table above. For gifts that are food only, use the following rates: AR 3.000%, NC 2.000%, IL 1.000%, MO 1.225%, VA 1.500%, TN 5.500%, WV 3.000%, UT 1.750%
^ Shipping and handling charges are taxable in these states. |
| ORDER STATUS | Back to Top | It is great to see you again! We've made it easy to verify if your order has been shipped and to track it through UPS. To accomplish this, you need to have created an account during checkout.
Login to Order Status |
| SECURITY (VERISIGN) | Back to Top | Hickory Farms is a VeriSign Secure Site which means that you may submit sensitive data (e.g., credit card numbers) with the assurance that Hickory Farms has taken the necessary steps to protect all customer information.
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